Common Chrome OS Problems and How to Troubleshoot Them

By April 20, 2017How-To

There are many benefits of owning a Chromebook. But just like any computer, your Chromebook will inevitably experience its own set of software or hardware problems. We put this together to help you troubleshoot ChromeOS issues that come up the most.

If you are constantly running into trouble with your device, we here at ChromebookHQ recommend contacting HelloTech (affiliate link), an affordable tech support company that has techs all across the country who can come to your home to fix your Chromebook.

HelloTech Computer Repair

If you’d rather try a more DIY approach, this article will teach you the basics on how to troubleshoot some of the most common Chrome OS problems.

Chrome OS Is Very Slow

If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run slow when you have too many browsers or apps open at the same time. Close a few tabs and apps and see if this improves the speed. If that doesn’t help, check if there is a problem with your internet connection. Remember that a Chromebook runs apps directly from the web, so a reliable connection matters a lot in maximizing its performance.

Your OS could also be running slow because your Chrome OS hasn’t been updated recently. Check your System Update Icon (the one which looks like an arrow in the status section of your Google account picture or icon). Click the arrow, then select Restart to Update. If the System Update Icon doesn’t appear, then go to Settings > About Chrome OS > Check for and apply updates. Note: This will reboot your device so make sure to do important backups first.

Frequent Chrome OS Crashes

Chrome keeps crashing

Image source: UbuntuForums

Isn’t it annoying when your Chromebook freezes, mysteriously closes every window, or suddenly shuts down? One main culprit for such problems is your extensions, which you may have unknowingly downloaded. Go to your Chrome menu in the toolbar, choose More Tools > Extensions. Here you can view a list of all your extensions and whether they are enabled or disabled. Try disabling the more recent extensions you’ve downloaded and see if that improves things. If that doesn’t help, then delete the extensions you aren’t using anymore.

Missing or Damaged Chrome OS

When you receive this notification, it could mean that your OS is not working properly. Sometimes, restarting your device is all it takes to solve the problem. But if that doesn’t fix it, then you have to recover your Chromebook. This will permanently delete everything on your hard drive and even downloaded files, so make sure to backup your files on Google Drive before performing a Chrome OS recovery. Here is a step by step guide from Google Support on how to recover your Chromebook.

Chrome OS is missing or damaged error message

Image source: HowtoGeek

An Update Messed Up the Operating System

Did you receive an error message when you tried updating your Chrome OS? This could happen when you are using your mobile data when running an update. Aside from causing errors, this will also rake in huge charges or use up your monthly data. So make sure to turn off your mobile data and connect to a strong Ethernet or Wi-Fi connection when performing software updates.

If you’ve connected to Wi-Fi or Ethernet and still get an error message, restart your Chromebook. Save what you’re currently working on, then hold the power button to fully shut down your device. Press the power button again to restart.

An Update Won’t Download

Image source: AndroidCentral

Try the two steps in the problem discussed above. If that still doesn’t fix the error, then you need to reset your Chromebook. Make sure to do this only on a personal Chromebook and not one for work or school. Also, remember to save everything to the cloud first because resetting will erase all your settings and everything on your hard drive. When you’re done saving, go to Settings > Advanced Settings > Powerwash > Reset > Restart, then enter your Google Account details.

If you’re still getting error messages, the last recourse is to recover your Chromebook.

Problem Establishing a Strong WiFi Connection

Make sure you’re actually connected to a Wi-Fi network. If there is an X covering your Wi-Fi icon, then you are not connected. Click the icon, choose No Network > Turn Wi-Fi On. This allows your Chromebook to search for and connect to an available Wi-Fi network. If you still can’t connect, restart your laptop.

In rare cases, the cause of this problem is because you are using an old router. Try connecting to a different wireless network, and if it works, it might be time to upgrade your current router.

Unexplainable and Repetitive Off and On Problem

Whether it is your Chromebook or Chrome browser that turns off, then back on repetitively, the most probable cause for this issue is a problem with the operating system. And the solution is to fully recover your Chrome laptop. Again, remember to back up your files on Google Drive, another cloud file, or an external hard drive before beginning the recovery process.

“This webpage is not available”

This web page is not available error page

If you’ve typed in the correct web address and still get this error message, then it is most likely issues with cookies or proxies. It’s best to delete all your cookies. But make sure you’ve saved all your passwords somewhere else secure first before deleting cookies. When you’re ready, go to Settings > Show advanced settings > Privacy > Content Settings > All cookies and site data > Remove All.

As for proxy issues, try to change your proxy settings if you know the correct proxy. Go to Settings > Internet Connection, check the box for Allow proxies for shared networks, then input the correct proxy settings.

Chrome OS Not Working with Bluetooth Devices

The first step is to check if your Chromebook actually works with Bluetooth. Most, but not all, Chrome OS devices have Bluetooth functionality. If the Bluetooth logo is found in your status area, then your laptop is compatible with Bluetooth devices. Make sure it isn’t turned off (indicated by a bar across the logo). If it’s turned off, turn it on by scanning your accessories. Click the Bluetooth icon, then select Enable Bluetooth. It also helps to keep the Bluetooth device close to your Chromebook, properly pair it, and input the correct codes (if any).

Getting Professional Help for Your Chrome OS Problems

We want to be as self-reliant as possible when fixing software or hardware issues on our Chromebook or other devices. But sometimes calling in the experts is the only way to go. If you think you have a simple issue, start with the support options in the Resources Page.

If you are still having trouble, or you don’t want to troubleshoot anymore, there are local techs who can help. I recommend HelloTech (affiliate link) because they are reliable and well-liked (based on Better Business Bureau and Yelp). They provide instant support online and in-home with an agent that connects to your computer to troubleshoot the problem. They will even provide tech lessons so you can become more skilled in troubleshooting future Chromebook and Chrome OS issues on your own.

It’s a low-risk option because if they can’t diagnose or fix your Chromebook issue, they will refund your money.  With these basic repair tips and the assistance of HelloTech pros, you can further maximize and enjoy using your Chrome OS device even more.

Better yet, they gave me this special offer code especially for ChromebookHQ readers!
HelloTech Chromebook Support

Kain Young

Author Kain Young

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Join the discussion One Comment

  • Pssst3 says:

    “Missing or Damaged Chrome OS
    When you receive this notification, it could mean that your OS is not working properly. . . . if that doesn’t fix it, then you have to recover your Chromebook.” make sure to backup your files on Google Drive before performing a recovery”

    Once you get a message that Chrome OS is missing or damaged, it’s too late to make a backup.

    The time for performing backups of data files of a Chromebook is continuously. OS failures are not predictable events. If this were a WIndows or Apple OS computer with asolid state storage, you’d be screwed.

    One of the key benefits of of Chrome OS and Drive is that YOU DON”T NEED TO MAKE BACKUPS of cloud-stored synced data in Chrome. (It’s not clear if you CAN back up Android apps’ settings on a Chromebook)

    Keep your ‘tunes and “Downloaded as” data files on a removable sd card, (NOT the Downloads folder). Eject the card before performing a recovery. You may lose the last set of edits, but the vast majority of your work will be safe on Drive, backed up by Google.

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